​​Transparency Policy 

• All of our service rates and fees will be easily available, never hidden.

Service Area Policy

We proudly serve residential properties within 25 miles or 45 minutes of Hickory, North Carolina. This ensures reasonable response times in the case of an emergency. Properties outside our standard service area may be ineligible for a home maintenance membership or subject to additional travel fees and/or service limitations.​

Trip Charge Policy

• A $10 trip charge will be billed for every service call unless the trip fee is waived under your membership. Premium and Ultimate Memberships have waived trip fees.

Payment Policy

• We accept credit/debit cards, ACH transfers, and select digital payment methods.

• Home maintenance memberships are billed monthly until canceled.

• Payments for services not covered under your plan will be due at the time of service.

• Late payments may result in service suspension, late fee, or termination after a 10-day grace period. Late fee is equal to 10% of the overdue amount and will be charged every 30 days until balance is paid.

Scheduling Policy

• Standard services will be scheduled Monday–Friday during our standard business hours. (8am-7pm)

• Emergency advisory service is available 24/7. 

Access Policy

To perform maintenance services, we require:

• A responsible adult (18+) present on-site during service, or

• Written permission for our technician(s) to access the property in your absence (e.g., lockbox code or smart lock access). Failure to provide access at the scheduled time may result in a missed appointment fee (see Section 6).​

Appointment Cancellation & Rescheduling Policy

• Please provide at least 24 hours’ notice for cancellations or rescheduling.

• Cancellations with less than 24 hours’ notice may result in a $10 missed appointment fee.

• Repeated no-shows may result in service suspension or cancellation.

Service Guarantee

We stand by the quality of our work. If you are unsatisfied with a service, notify us within 7 days, and we will return to address the issue at no additional charge (within reasonable scope).

This guarantee does not cover:

• New or unrelated issues

• Systems outside our stated service coverage

• Damage from user neglect, weather, or external contractors

Limitations of Service

Our services cover routine residential maintenance only. We do not provide:

• Major renovations or remodeling

• Electrical panel work requiring permits

• HVAC replacements or refrigerant services

• Mold remediation, pest control, or hazardous material handling

• Any service that requires a specialized license

• Any service that goes against our home maintenance policies

If a task falls outside our scope, we’ll gladly refer you to a trusted specialist.

Customer Responsibilities

To ensure efficient service, customers agree to:

• Maintain a safe, clean, and accessible environment

• Disclose any known issues that may affect safety or service quality

• Follow manufacturer or safety recommendations for maintained equipment

• Follow all home maintenance policies listed here

Privacy Policy

We respect your privacy. Any personal or property information collected for service purposes will be kept confidential and never sold or shared with third parties without your consent.

Weather Policy

Outdoor services may be postponed due to inclement weather for safety. We will contact you to reschedule as soon as conditions allow.

Natural Disaster Policy

All services, including emergency service, may be postponed due to natural disaster or dangerous weather conditions for safety. We will contact you to reschedule as soon as conditions allow.

Insurance & Licensing

Shamrock Residential is fully insured and operates in compliance with applicable North Carolina licensing and contractor requirements. Proof of insurance is available upon request.

Membership Transfer & Cancellation Policy

• Customers may cancel their membership at any time. If canceled, customer will be responsible for any outstanding payments.

• Service address of the plan may only change with notice and approval of the company. New service address must remain within the service area. If a transfer of service address is approved, the customer will be charged all applicable fees for a home walkthrough.